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Sr. Help Desk Analyst

I am the help desk team leader responsible for writing call scripts, training new analysts, and providing 2nd level support.

United States
Fort Wayne (Indiana)

Rating: 5.8/10(557 votes cast)
 
Compensation
 
   Wage:   Login Required
   Type:   Annual Salary
    Full Time
     
   Bonus:   Login required
   Satisfaction:   Displeased


About Job

Rank:
Non-Managerial
 
Years in position:
3 to 5 years
 
Deparment/Occupational Area:
Information Technology
 
Department/Group Size:
5 to 10 people
 
Number of people managed:
3 to 5 people
 
Degrees from President/CEO:
2 degrees
 
Travel:
30%

Training, development, software testing

About Company

Industry:
Technology Service Provider
 
Revenue:
Under $500 thousand USD (or equiv)
 
Company Size:
25 to 50 employees
 
Company Age:
5 to 10 years old
 
Public Company:
No
 
  • Currently 1.00/1
  • 1
This profile has been suspended and is currently under investigation.

Benefits

 
Medical:
Yes
 
Dental:
Yes
 
Vision:
No
 
Disability:
No
 
Retirement:
No
 
Holiday:
Yes
 
Sick:
No
 
Stock Options:
No
 
Profit Sharing:
No
 
Training:
No
 
Flex Time:
No

Relaxed dress code, pool table, huge break room.

About User

Education:
Some college
 
Total Experience:
3 to 5 years
 
Previous Salary:
Please login
 
MCSE, CCNA

Username:
  sunglo
Registered:
  14 Nov 2006
Last Updated:
  15 Nov 2006
   

 

sunglo wrote:                
15 Nov 2006 07:27pm -0600

I really don't mind my job, I'm just getting tired of the helpdesk. It would be so back if I didn't have to deal with the users.


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